Return and refund policy

RETURN AND REFUND POLICY

Returns

We accept returns within 7 days of delivery for the following reasons:

  • Wrong size received
  • Wrong item received
  • Defective or damaged product
  • Product not as described

Product Condition

All returned items must be:

  • Unused
  • Unwashed
  • In original packaging
  • With all tags attached

Items that are worn, washed, or damaged by the customer will not be accepted.

Exchanges

Exchanges are accepted for size, color, or product change within 7 days of delivery, subject to stock availability.

Return Method & Fees

  • Return method: By courier/mail
  • Return label: Customers arrange their own return courier shipment; we do not provide a return label.
  • Restocking fee: No fee
  • Processing time: 3 days after receiving the returned item.

Refunds

Once your return is received and inspected, we will issue:

  • Refund to the original payment method (if applicable), or
  • Store credit / exchange for Cash on Delivery orders

Refund time: 3 days after receiving the returned parcel.

Refunds are issued only after the product is approved by our quality control team.

Return Shipping Costs

  • If the item received is defective, damaged, or incorrect, return shipping is free.
  • For all other returns, the customer may be responsible for return shipping fees.

Items Not Eligible for Return

  • Items on sale/clearance
  • Used or washed products
  • Products without original packaging or tags
  • Hygiene-sensitive items (where applicable)

Contact for Returns

Email: info@sheen.shopping
Phone: 0332-4293429
Address: 4-A, Iqbal Block Commercial, Bahria Town Lahore, Pakistan